Returns and Exchanges
Create Your Return Here
Need to create a return or exchange? No problem!
We know how tricky shopping online can be. Refunds and exchanges are understandable and welcomed if required.
Before placing your order, it's important to know that our products cannot be ordered based on your 'normal' size, and every product has it's own size chart information. If you havent measured yourself, we don't recommend placing an order without checking in with us first.
We also offer lots of pre-shipping options for checking your sizes and products prior to shipping. Even after hitting the final payment button.
You may return your items within 14 days for a refund or exchange provided that the terms meet our return policies. More detail is provided below.
Afterpay should be avoided at the checkout if you think you’re going to need to return or exchange items. We’ll still refund you (less Afterpay's 6% commission), but we prefer you not use to use this payment method where possible.
We allow customers to buy multiple items from our range in different sizes or styles and return the one which doesn’t fit, however please ensure you have measured first, and reach out for size chart help if you need it.
EXCHANGES
The quickest way for an exchange is to order your new item online and also submit a return request of your items for a refund. This is the best method to ensure availiability of items for your exchange.
Alternatively you can return your items for a more traditional style of exchange. Simply include the details in your return or send an email and we can help you get the perfect item the next time.
We are unfortunately unable to offer free shipping a second time for an exchanged item if the return disqualifies you from free shipping of orders over $99. We offer a flat rate $15 regular post and $25 express post contribution fee which will be deducted from your final exchange or refund amount.
RETURNS
Return your items for a refund within 14 days. Your refund will be processed once the items have been receipted and processed in our shop.
If an order is returned without a final purchase which would qualify you for free shipping, then this disqualifies you from our free shipping policy. In this case, a $15 regular post flat rate shipping contribution will be removed from your final refund amount.
If an item is returned which was purchased using Afterpay, a 6% commission fee will be deducted from the refund amount.
The refund amount will be less any free shipping or exchange shipping costs, and any Afterpay payment fees or handling costs as described above.
Need more info?
Returns & Exchanges
Absolutely, Yes!
You can create a one time login and create your return
Yes, we do! While we aim to service each customer to our fullest potential and provide products with the highest quality, each product we sell may be supplied by a different supplier who may offer different warranty terms.
Options usually include repairs, replacements or store credits.
Suppliers unfortunately, do not offer reimbursements for inconvenience or related costs caused by a warranty claim.
- If you have an item which you believe is a potential warranty claim under the Trade Practices Act 1974.
- Call or contact us immediately with details of the fault, including pictures of the item(s) will be highly appreciated.
- Stop using the product immediately, to avoid any further damage.
- We will provide you with further instructions as to whether we require photo proof, or you may be required to ship the product to be assessed for warranty by our team. We will make every possible effort to ensure a resolution is found in the timeliest way possible, and sometimes we will have the authority to replace the item(s) on the spot.
- Ensure your proof of purchase sales receipt is included with the product under warranty. We can only warranty items purchased from us.
- We do not pay for return shipping costs.
- All returns must be pre-authorised. Items sent back to us without a return authorisation may not be accepted.
- Returns must include your Order Name and Number inside the parcel.
- We accept returns for refund, exchange or credit within 14 days of the original purchase. If the item is receipted outside of this time, your item may only qualify for a credit and a re-stocking fee may be applied, depending on the item and time of the year.
- Items to be returned must arrive in an unworn, unused, re-sellable condition, complete with original tags and packing (please don’t rip the packing while opening).
- Shipping costs are not refundable. If you qualified for Free Shipping and you return your item(s) this would then disqualify you for Free Shipping. As a result you will only be credited the amount you paid for the goods, less any applicable shipping cost. This is to ensure our Free Shipping rules are not taken advantage of unfairly and these costs were already incurred on your behalf through Australia Post or our delivery partner.
- Returns will not be accepted or refunded for clearance items.
- You will receive your refund or exchange notification from Plus Outdoor within 1-5 business days of receipt of your parcel.
Our clearance items are not able to be returned for an exchange or a refund. These sales are final unless in accordance with the Trade Practises Act.
Clearance items have size and product specific information on them in order to avoid order and sizing mistakes.
Please inspect your items upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate the issue and correct it.
NEED HELP FAST?
“I don’t have time to send an email or message”
Call or text us! 0411 855 037
We completely understand that sometimes you can be in a hurry or not near a decide. Give us a call ph. 0411 855 037 and one of our team members will be more than happy to answer all your questions.
Please note: Our customer service hours are: 9:30 am to 3:00 pm Monday to Friday.
If we don't answer because we're on another call, please send a text.